Frequently Asked Questions (FAQs)

Below are the most frequently asked questions that the Hawk FX team have been asked by our Personal Clients.

Helping clients with their international money transfers is our core business, unlike the banks, which means our clients receive excellent customer service. Over the phone, a dedicated Currency Expert will provide jargon-free step-by-step guidance through the whole process. Also, you can setup your money transfers online 24/7 via our online portal, safe in the knowledge your dedicated Currency Expert is available should you have any questions.

Hawk FX offer a broader range of products and services compared to high street banks, and our rates of exchange are up to 4% better than the banks. Banks impose exorbitant charges on their money transfers; Hawk FX do not. On a large currency transfer, we would save you thousands of pounds.

We do not charge anything beyond the exchange rate we quote, ensuring you get more for your money.

The time it takes for an international money transfer depends on the currency, destination and the receiving bank. However, usually, the funds arrive on the same day or within two working days for less regular destinations.

We can arrange international money transfers in 26 global currencies. To view the list of currencies click here.

We are authorised and regulated by the Financial Conduct Authority, which involves us operating segregated clients accounts. And as such, we work to strict compliance procedures.

The whole process is straightforward, and you receive help at every stage.

Register over the phone or online in a just a few minutes to open an account with us.

A dedicated Currency Expert will contact you to discuss your foreign currency requirements and guide you on the solution that best meets your requirements and keep you informed about news and movements of the currency markets.

When you are ready to make your international money transfer, your Currency Expert will reconfirm the details before actioning your requests. You can also setup money transfer online.

Transferring huge volumes of money internationally on behalf of our clients allows us to buy currency at better exchange rates and we work on smaller margins than most, which means we can offer very competitive exchange rates to our clients.

Still have questions? A Currency Expert is ready to help

Working out what is the best way to make an international money transfer can be daunting – industry jargon, keeping up-to-date with what’s impacting or likely to influence currency markets, and do not forget regulations and country laws. Our Currency Experts would be pleased to help you with any queries.

Whether it is sending an urgent international payment or a series of payments, Hawk FX can help.

Complete the online form and we will call you straight back, talk to us online via live chat or call us at +44 (0)330 380 30 30

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